FAQs

Below are some frequently asked questions, you may find helpful

Yes. We are classed as essential retail and therefore able to stay open throughout lockdown.

The Winslow shop is open 9am-5pm Monday to Saturday. Customers are allowed in one at a time and we request that other members of your household wait outside if at all possible. You are required to wear a face covering in the shop. If you have forgotten one, you can buy a disposable face mask for £1 in store.

You can order through our website www.uniquepets.co.uk for collection or delivery. Please make sure that you check carefully which service you are opting for and the date chosen as mistakes can’t be changed later. When entering your payment details, please ensure that your address reads exactly as it is registered with your card provider otherwise payment may be declined.

You can order online for collection at Whitchurch. If you place your order before 12pm, you can now collect the same day. The warehouse is open from 12pm-6pm Tuesday to Friday and 9am-6pm on Saturday. Please wait for a completion email before coming to collect your order to avoid disappointment. Customers are required to wear a face covering when collecting an order at Whitchurch.

You can order online for delivery if we cover your area. Deliveries operate Tuesday to Saturday and you will be offered the next available slot. Please return any polystyrene boxes at the time of delivery if possible, or when you receive your next order. Please note that from 1 February our delivery charges are increasing to £2.50 in Winslow and Aylesbury, and £7.00 elsewhere to cover our increased costs in offering this service. We are still offering free delivery on orders over £50.

If you have a query about your order, please send an email to customerservices@unqiuepets.co.uk

Currently we have good stock levels of most products, but please bear with us if we run short of a few items, particularly where they are coming from Europe and are being delayed at the border. We are trying our best to source replacement products from alternate suppliers and do usually have lots of other similar products.