Search

Contact Us: iconcustomerservices@uniquepets.co.uk
iconPostcode Lookup
iconMy Account
Menu
  • Shop
  • Offers
    • Unique Deals
    • Multibuys
    • Clearance
  • Dog Training
  • Pet Advice
    • Vince the Vet
    • Dogs
      • Food
      • Health
      • Treats
      • Accessories
      • Toys
    • Cats
    • Small Pets
    • Birds & Wildlife
    • Reptiles
    • Chickens
    • Raw Food Benefits
  • Blog
  • About Us
    • What we do
    • Contact Us
    • FAQs
    • Delivery Service
    • Loyalty
    • Useful Links
 Shop Unique Pets
  • Shop
  • Offers
    • Unique Deals
    • Multibuys
    • Clearance
  • Dog Training
  • Pet Advice
    • Vince the Vet
    • Dogs
      • Food
      • Health
      • Treats
      • Accessories
      • Toys
    • Cats
    • Small Pets
    • Birds & Wildlife
    • Reptiles
    • Chickens
    • Raw Food Benefits
  • Blog
  • About Us
    • What we do
    • Contact Us
    • FAQs
    • Delivery Service
    • Loyalty
    • Useful Links
ALL CATEGORIES
  • Dogs
    • Dog Accessories
    • Dog Toys
    • Enrichment Toys
    • Perfect Fit Harness
    • Raw Dog Food
    • Raw Treats
    • Dry Dog Food
    • Dog Treats
    • Wet Dog Food
    • Cleaning Products
  • Cats
    • Cat Litter
    • Cat Treats
    • Dry Cat Food
    • Raw Cat Food
    • Wet Cat Food
    • Cleaning Products
  • Fish
  • Small Pets
  • Birds & Wildlife
    • Caged Bird
    • Poultry
    • Wildlife
  • Reptiles
  • Clearance
  • Training
  • Grooming Products
  • Remedies
More Categories Less Categories

Cart

Home/Pets/Our Unique Online Shop
Pets

Our Unique Online Shop

Posted by : Lucy | On : 06/12/2020

From our Unique story so far you can see a pattern of growth every two years, always driven by our wonderful customers. 2020 therefore was supposed to be a year of consolidation, of enjoying the additional space in the warehouse and a steady supply of our own raw food. But the Covid-19 pandemic at the start of the year threw a spanner in the works!

We had to temporarily close the large Aylesbury shop as we didn’t have the people to maintain safe social distancing in store, and if one member of staff became sick it would have wiped out the entire team in quarantine. So we kept the small shop in Winslow open as that could operate on a 1-2-1 basis, and moved the rest of the business to a crude online model. Orders had to be emailed, and we operated a collection point from the Aylesbury shop as well as increasing our delivery capacity.

Unfortunately, after haemorrhaging £9k a week during 13 weeks of the first lockdown as all our services were cancelled, we had to take the heart-breaking decision to close the large shop in Aylesbury altogether, along with Unique Grooming and Pool for Paws. For years we had resisted an online shop as we are all about customer service and individual interaction, but our hand had been forced. In just a few weeks we built a basic website to place orders, which cut down the administration and allowed the team more time to process orders.

We are grateful to customers who persevered through the various teething problems with this early incarnation of our website. We know that navigation was a little challenging at times, and there were caching issues along with server speed and a lack of products online. We worked tirelessly over the summer setting up a new website, adding products, improving the search engine, and generally making the customer journey as smooth as possible.

Improvements to the online shop are being made all the time, and it will always be a work-in-progress. However we hope that you agree the new website is much smoother and easier to navigate. Due to customer demand we have also added the option to have an appointment with Jenna at the warehouse, and are beginning to open it up as a shop to regain that customer contact.

We are so happy to share our Unique story with you. And we are so grateful that you have supported us all this time. Please continue to do what you do best and recommend us to all your friends, family and acquaintances – our success depends on YOU!

0 comments

Share This Post

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Search

Recent Posts

  • Our Unique Online Shop

    06/12/2020
  • Unique Raw

    05/12/2020
  • Our Unique Staff

    04/12/2020
  • One Stop Shop

    03/12/2020
  • Move to Aylesbury

    02/12/2020

Categories

  • Birds (8)
  • Cats (31)
  • Dogs (58)
  • Pets (67)

Blog Archives

  • December 2020 (6)
  • November 2020 (3)
  • October 2020 (2)
  • July 2020 (1)
  • June 2020 (1)
  • May 2020 (3)
  • April 2020 (2)
  • March 2020 (4)
  • February 2020 (2)
  • January 2020 (3)
  • December 2019 (1)
  • October 2019 (2)

Manor Farm

Collection Only

Buckingham Road
Whitchurch
HP22 4RB

 

Tues - Friday: 12pm - 6pm
Sat: 9am - 6pm
Sun - Mon: Closed

Winslow

61 High Street
Winslow
MK18 3DG

Tel – 01296 715697

Mon – Sat 9am – 5pm
Sun – Closed

Information

  • Contact Us
  • FAQs
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Returns & Refund Policy
  • My Account
  • Loyalty
  • Delivery Service
  • Useful Links
  • Clearance

Postcode Lookup

See if we can deliver to you.

Test

Newsletter Signup

Signup for our newsletter below and receive our best deals!

Newsletter

  • Home
  • Shop
  • Offers
  • Dog Training
  • Pet Advice
  • Blog
  • About Us

Copyright © 2020 Orangecactus. All Rights Reserved.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

For more information Read More
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.